Repair Policies

Communication. Our primary and preferred method of communication is eMail. If you are a potential customer, please contact us via eMail form for the initial contact with a detailed description of your radio, issues you have with radio, and services sought. Take your time to prepare a thoughtful eMail. You only can make the first impression once.

Licensed Amateurs. In case of amateur radio equipment repair, we only accept equipment from licensed amateurs with valid call-signs. This condition does not apply in case of repair and restoration of tube audio amplifiers.

No Third-Party Shipments. If you purchase transceiver, receiver, transmitter, or amplifier that needs servicing, we will accept shipment only directly from you. You must expect conditions of the radio equipment first before shipping your transceiver, receiver, transmitter, or amplifier to us for repair.

No Drop Offs and Pickups in Person. We do not allow drop offs and pick ups in person. All radio equipment is delivered to us and shipped back to customers by carriers.

No Sales. We do not sell parts or manuals for the equipment we repair and align.

Shipping. Our authorization is required for shipping your transceiver, receiver, transmitter, or amplifier to us for repair. All incoming shipments from customers are scheduled on an appointment basis. All return shipments to customers are via UPS Ground or FedEx Priority Overnight.

Turn-Around Time. Turn-around time for amateur radio equipment is usually between one and two weeks. Turn-around time for antique tube radios depends on complexity of required repairs and may extend from several weeks or several months. Restoration of antique tube radios cannot be rushed.

Payments. Payments are made online through a secure payment processing gateway administered by PayPal. You can use your PayPal account to pay or your Visa, MasterCard, or American Express credit card. Once the transaction is completed you will receive an eMail receipt.

Warranty. Our work is warranted for a period of 90 days. This warranty applies only to the repair work completed by us. No other warranty is assumed or implied. Our guarantee does not include damage caused by returned shipment or other subsequent actions outside our control.

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